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Wordfast 5 Pro freezing / hanging / crashing often when left idle | DeepL API Key

November 19, 2019, 1:38 pm
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Forum: Wordfast support
Topic: Wordfast 5 Pro freezing / hanging / crashing often when left idle
Poster: John Daniel
Post title: DeepL API Key

[quote]XtS wrote:

I just wanted to say, that the new version (5.12.0) I installed today unfortunately doesn't fix the discussed problem.

However, I now a get an error from DeepL integration ("Machine Translation connection failed"). Please fix this!

[/quote]

Please check you DeepL API key with DeepL.
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Warning about 5.12.0 on Mac | Segment State and Progress

November 19, 2019, 1:43 pm
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Forum: Wordfast support
Topic: Warning about 5.12.0 on Mac
Poster: John Daniel
Post title: Segment State and Progress

Hi John,

We have added a new feature segment state Translated which calculates progress in 5.12. So your older projects will show up as less % based on number of Exact and Context matches in file which automatically get Translated State.

So old files if you want to see Project as 100% open the project and select all to Chain Files. Then go to Translation tab and click on Mark All Translated. Then Save and Close the file.

Hope this helps.

Thank you,
John
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Warning about 5.12.0 on Mac | Many thanks

November 20, 2019, 12:44 am
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Forum: Wordfast support
Topic: Warning about 5.12.0 on Mac
Poster: JohnWhi
Post title: Many thanks

Many thanks John. Understood and tried out on a small sample, pausing in the middle. It seems to work well. Have Release Notes moved somewhere else? I can only find 5.11.1 at the usual:
[url removed]
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Wordfast 5 Pro freezing / hanging / crashing often when left idle | correct DeepL API key

November 20, 2019, 3:20 am
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Forum: Wordfast support
Topic: Wordfast 5 Pro freezing / hanging / crashing often when left idle
Poster: XtS
Post title: correct DeepL API key

Hi John,
the key I use is correct. I'm also using it in another CAT tool without problems.

Before the update it worked correctly, so my guess is, that the latest WF update caused the problem.
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Warning about 5.12.0 on Mac | Updated now

November 20, 2019, 2:35 pm
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Forum: Wordfast support
Topic: Warning about 5.12.0 on Mac
Poster: John Daniel
Post title: Updated now

[quote]JohnWhi wrote:

Many thanks John. Understood and tried out on a small sample, pausing in the middle. It seems to work well. Have Release Notes moved somewhere else? I can only find 5.11.1 at the usual:
[url removed] [/quote]

It is updated now, sorry for the delayed update.

Here's the what's new video on YouTube: [url removed]

Thank you,
John

[Edited at 2019-11-20 22:35 GMT]
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Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina | Any response from Wordfast on this?

November 22, 2019, 12:49 am
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Forum: Wordfast support
Topic: Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina
Poster: Paul Sinfield
Post title: Any response from Wordfast on this?

It is a very alarming (perhaps poorly worded?) but why on Earth would anyone want Wordfast to record keystrokes? Does it still work if you hit "Deny"? I've just been ignoring the message ...
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Warning about 5.12.0 on Mac

November 22, 2019, 1:11 am
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Forum: Wordfast support
Topic: Warning about 5.12.0 on Mac
Poster: Wolfgang Schoene

Here we are back to square one. I installed v5.12.0 on my Mac with OSX Mojave and WPR does not open. Again! I thought this bug had been solved, but apparently it has not.
Crash on closing may have been solved, no start on opening is back!
I edited the config.ini file as once instructed by John DR, to no avail.
My bad not caring about warnings! Disappointed!

P.S.: I copied the Wordfast.app (v5.11) from a backup to Applications on my iMac and WFP works again.
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Warning about 5.12.0 on Mac | Don't edit config.ini

November 22, 2019, 1:48 am
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Forum: Wordfast support
Topic: Warning about 5.12.0 on Mac
Poster: JohnWhi
Post title: Don't edit config.ini

I was advised that one should not add the two lines to config.ini with this version. In fact, one of them is already there. Setting Browser Mode to Lightweight eliminated the only crashes I have had on two Macs with Catalina. If it won't open, you can't do this. The usual suggestions are (1) Try opening in Safe Mode, (2) Add another User to Users & Groups, open in that and try ... But I don't doubt you have tried both of these already. Probably best to stay with something that works and try 5.12.1 when it comes out.
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Add/Edit Note problems in Worldfast Pro 5 - @John Di Rico | Non-response?

November 22, 2019, 2:54 am
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Forum: Wordfast support
Topic: Add/Edit Note problems in Worldfast Pro 5 - @John Di Rico
Poster: B D Finch
Post title: Non-response?

I think that I'd have more confidence in Wordfast if there was some sign here of a response to the issues raised by Katalin.
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Wordfast Hotline not responding | Ticket closed without proper response

November 22, 2019, 3:11 am
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Forum: Wordfast support
Topic: Wordfast Hotline not responding
Poster: B D Finch
Post title: Ticket closed without proper response

[quote]Gondola wrote:

Hello everyone,
I was wondering if anyone else had problems with the Wordfast Hotline? I sent two urgent requests, the first of them over a month ago, I got a confirmation that my request had been received, but I never got an answer from them. I'm using Wordfast Pro on Linux and can't open it anymore, so it is quite urgent. Luckily, I have another computer and also different CAT tools, so I can still work, but I have to say I'm very disappointed and really would like to know if this is normal? Has anyone else experienced similar problems?
Thanks!
Claudia [/quote]

I've just had a ticket closed without a proper response. Though my problems are not as severe as Gondola's, I am wondering what has happened to Wordfast, which used to give a really good, responsive hotline service. Where is Yasmin?
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WFP5 version 5.11.1 update | 5.11.1 update on Windows 10

November 22, 2019, 3:15 am
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Forum: Wordfast support
Topic: WFP5 version 5.11.1 update
Poster: B D Finch
Post title: 5.11.1 update on Windows 10

I am running 5.11.1 on Windows 10 and it is the buggiest version of WFP5 yet! I am due to renew my licence, but thanks to 5.11.1 (and the deterioration of Hotline response), my confidence in Wordfast is now really low.

Is anyone else thinking of transferring to another CAT tool for similar reasons?
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New version of WFP5 as of today 22-9-2019 | Exporting Notes

November 22, 2019, 3:21 am
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Forum: Wordfast support
Topic: New version of WFP5 as of today 22-9-2019
Poster: B D Finch
Post title: Exporting Notes

[quote]Samuel Murray wrote:

[quote]B D Finch wrote:
I hate the HTML export because copying and pasting it to Word is a pain and it has several columns that I really don't want and are just a nuisance. [/quote]

There are several extensions available for browsers that allow you to select and copy individual columns in an HTML file in such ways that make it much more user-friendly than opening the HTML file in Word and trying to get rid of the superfluous content.
[/quote]

Hi Samuel,

Unfortunately, that is too vague to be of any help to me. I wouldn't know where to begin looking.

However, after several unanswered communications to WF Feedback on this, I have finally been told that I can export Notes to Word from Project View, though this is not possible for some reason from the translation view. I've tried it and it works.
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WFP5 version 5.11.1 update | WFP 5.12

November 22, 2019, 7:56 am
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Forum: Wordfast support
Topic: WFP5 version 5.11.1 update
Poster: Jean Dimitriadis
Post title: WFP 5.12

I see Wordfast Pro 5.12 has been released: [url removed] including several new features/enhancements and many fixed issues.

[Edited at 2019-11-22 15:56 GMT]
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Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina | macOS Catalina works in mysterious ways

November 22, 2019, 8:55 am
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Forum: Wordfast support
Topic: Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina
Poster: John Daniel
Post title: macOS Catalina works in mysterious ways

[quote]Paul Sinfield wrote:

It is a very alarming (perhaps poorly worded?) but why on Earth would anyone want Wordfast to record keystrokes? Does it still work if you hit "Deny"? I've just been ignoring the message ... [/quote]

We do not record any keystrokes and it is a problem with several Java programs after Catalina upgrade starting to complain. As strong as the message is we are not recording any keystrokes or storing it or sending it to a server or cloud.

Here's the problem happening to NVIDIA graphics card software: [url removed] ~/i-upgraded-my-macos-to-10.15-catalina-and-i-am-getting-a-different-mouse

Here's the problem explained by JAVA developers scrambling to find solution and Apple remain silent on answering this issue: [url removed]

Our developers are still trying to find a solution on this new message added in Catalina.

Hope this helps to answer some of the questions

Thank you,
John
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Wordfast Hotline not responding | Linux issues

November 22, 2019, 9:11 am
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Forum: Wordfast support
Topic: Wordfast Hotline not responding
Poster: John Daniel
Post title: Linux issues

[quote]Gondola wrote:

Hello everyone,
I was wondering if anyone else had problems with the Wordfast Hotline? I sent two urgent requests, the first of them over a month ago, I got a confirmation that my request had been received, but I never got an answer from them. I'm using Wordfast Pro on Linux and can't open it anymore, so it is quite urgent. Luckily, I have another computer and also different CAT tools, so I can still work, but I have to say I'm very disappointed and really would like to know if this is normal? Has anyone else experienced similar problems?
Thanks!
Claudia [/quote]

I have answered to the Linux issue on what to do but I don't know why the message wasn't received.

The issue with Linux is you need to install the dependency libraries for Wordfast to open.

Depending on the flavor of Linux OS install:
‘sudo apt install libconf2-4’
or
‘sudo apt-get install –f’
or
‘yum install libX*’

Let me know if you need any help.
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Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina | Wordfast PRO 5.12 (new issues)

November 22, 2019, 10:42 am
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Forum: Wordfast support
Topic: Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina
Poster: Ehab Tantawy
Post title: Wordfast PRO 5.12 (new issues)

[quote]John Daniel wrote:

[quote]Paul Sinfield wrote:

It is a very alarming (perhaps poorly worded?) but why on Earth would anyone want Wordfast to record keystrokes? Does it still work if you hit "Deny"? I've just been ignoring the message ... [/quote]

We do not record any keystrokes and it is a problem with several Java programs after Catalina upgrade starting to complain. As strong as the message is we are not recording any keystrokes or storing it or sending it to a server or cloud.

Here's the problem happening to NVIDIA graphics card software: [url removed] ~/i-upgraded-my-macos-to-10.15-catalina-and-i-am-getting-a-different-mouse

Here's the problem explained by JAVA developers scrambling to find solution and Apple remain silent on answering this issue: [url removed]

Our developers are still trying to find a solution on this new message added in Catalina.

Hope this helps to answer some of the questions

Thank you,
John [/quote]

Hello John,

Thanks for your input!

Actually, I am working currently with selecting "Deny", but the problem is that the last update Ver 5.12 came with an old issue!

After closing Wordfast inside Mac OS, an issue was happening in the past that I do receive an error message "Wordfast Pro quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple." [Ignore] [Report..] [Reopen]

This error message was disappeared on the last two versions before 5.12.

Please could you help or put your explanation for the same?

Best,
Ehab
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Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina | Default switch to heavyweight browser mode

November 22, 2019, 11:59 am
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Forum: Wordfast support
Topic: Message "Wordfast Pro" would like to receive keystrokes from any application | MacOs Catalina
Poster: John Daniel
Post title: Default switch to heavyweight browser mode

[quote]Ehab Tantawy wrote:

Hello John,

Thanks for your input!

Actually, I am working currently with selecting "Deny", but the problem is that the last update Ver 5.12 came with an old issue!

After closing Wordfast inside Mac OS, an issue was happening in the past that I do receive an error message "Wordfast Pro quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple." ( Ignore ) ( Report.. ) ( Reopen )

This error message was disappeared on the last two versions before 5.12.

Please could you help or put your explanation for the same?

Best,
Ehab
[/quote]

Last two versions we ran Wordfast for macOS default on lightweight browser mode but it came with lot of Keyboard and Editor problems. So we switched it back to heavyweight mode as default and Crash on Close as known issue.

If you go don't like the crash message you can switch to lightweight mode by clicking Wordfast Icon and last suboption to switch to lightweight mode. Then restart the application. We're trying to fix the crash on close but so far we don't have solution to this problem.

Thank you,
John
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Warning about 5.12.0 on Mac

November 23, 2019, 1:23 am
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Forum: Wordfast support
Topic: Warning about 5.12.0 on Mac
Poster: Wolfgang Schoene

[quote]Wolfgang Schoene wrote:

Here we are back to square one. I installed v5.12.0 on my Mac with OSX Mojave and WPR does not open. Again! I thought this bug had been solved, but apparently it has not.
Crash on closing may have been solved, no start on opening is back!
I edited the config.ini file as once instructed by John DR, to no avail.
My bad not caring about warnings! Disappointed!

P.S.: I copied the Wordfast.app (v5.11) from a backup to Applications on my iMac and WFP works again. [/quote]

Sorry, should read WFP of course...

[Edited at 2019-11-23 09:24 GMT]
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Wordfast 5 Pro freezing / hanging / crashing often when left idle | Same issue here

November 24, 2019, 1:00 am
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Forum: Wordfast support
Topic: Wordfast 5 Pro freezing / hanging / crashing often when left idle
Poster: Gld8
Post title: Same issue here

Hello,

I just wanted to say that I am experiencing the exact same issue. It gets worse when I use remote TMs.

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Am I the only one who is unimpressed by Wordfast Pro 5.10.0? | Same problem

November 24, 2019, 1:09 am
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Forum: Wordfast support
Topic: Am I the only one who is unimpressed by Wordfast Pro 5.10.0?
Poster: Gld8
Post title: Same problem

[quote]Reed James wrote:

[quote]Wolfgang Schoene wrote:

[quote]Reed James wrote:

Remote TM didn't load and I had to shut down and restart. Why? I understand that no software is perfect, but I come up against problems every day, and I paid good money for this software. Will be back with more problems to share. [/quote]

Hi
as not many WFP5 users seem to have the problems you're complaining about, did you consider the possibility that there's something wrong with your PC setup? [/quote]

Even if there is something wrong with my PC, why didn't you answer my query? My email and web browser work fine and I got an automatic confirmation email from you and I check my spam folder like 5 times a day. [/quote]

Wolfgang Schoene I do not agree with you. I have exactly the same issue Reed James describes (my PC settings are fine). The only software I run into problems with is Wordfast Pro 5.
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