Forum: Wordfast support
Topic: Wordfast Pro on Mac- Can't save translated file- Help....
Poster: Yasmin Moslem
Post title: Support
Dear Alisa,
[quote]AlisaBrazil wrote:
I was able to upload the original file and retranslate. Now everything is working fine :-)
[/quote]
What you did is so smart indeed.
[quote]AlisaBrazil wrote:
I followed all the the steps you mentioned and I have not received a response from any request since Friday evening. It is now Sunday. I am not new to using customer service forms.[/quote]
Well, as far as I can see; there are a few email exchanges between you and one of our support reps during the period; being not helpful enough is another issue, for which we apologise indeed.
In the future, please feel free to contact me via Skype (wf_yasmin) if you do not receive a response from the Hotline as soon as you expect or if you find the response not adequate for your needs in any way.
Kind regards,
Yasmin (WF)
Topic: Wordfast Pro on Mac- Can't save translated file- Help....
Poster: Yasmin Moslem
Post title: Support
Dear Alisa,
[quote]AlisaBrazil wrote:
I was able to upload the original file and retranslate. Now everything is working fine :-)
[/quote]
What you did is so smart indeed.
[quote]AlisaBrazil wrote:
I followed all the the steps you mentioned and I have not received a response from any request since Friday evening. It is now Sunday. I am not new to using customer service forms.[/quote]
Well, as far as I can see; there are a few email exchanges between you and one of our support reps during the period; being not helpful enough is another issue, for which we apologise indeed.
In the future, please feel free to contact me via Skype (wf_yasmin) if you do not receive a response from the Hotline as soon as you expect or if you find the response not adequate for your needs in any way.
Kind regards,
Yasmin (WF)