Forum: Wordfast support
Topic: Wordfast Pro on Mac- Can't save translated file- Help....
Poster: Dominique Pivard
Post title: Availability of support
[quote]AlisaBrazil wrote:
Too bad there is not more customer service then email. I waited over 8 hours from a response to my email. It's a great program, but one motivation for purchasing the full version was to be able to count on good customer/technical support. I have filled in forms, several. Only one question has been answered thus far. For the cost of this program, I think they need to have better support.[/quote]
You don't own a license and you expect to receive an immediate reply to your tech support query on a Saturday evening? I think you're having highly unrealistic expectations...
Support is for users who have a license. If so, it works as follows: 1) you log in to your personal account at wordfast.net, 2) you select Contact the hotline and fill in the form, 3) you wait for a reply. Most users will tell you replies are usually fast, even during weekends and outside business hours.
If you don't have a license (for instance, because you're still evaluating the product), you can turn to forums such as this one, or the mailing list.
[quote]AlisaBrazil wrote:
I would like to write or call directly to speak to someone about this. Any ideas?
[/quote]
Why not escalate it directly to the CEO, Yves Champollion?
Topic: Wordfast Pro on Mac- Can't save translated file- Help....
Poster: Dominique Pivard
Post title: Availability of support
[quote]AlisaBrazil wrote:
Too bad there is not more customer service then email. I waited over 8 hours from a response to my email. It's a great program, but one motivation for purchasing the full version was to be able to count on good customer/technical support. I have filled in forms, several. Only one question has been answered thus far. For the cost of this program, I think they need to have better support.[/quote]
You don't own a license and you expect to receive an immediate reply to your tech support query on a Saturday evening? I think you're having highly unrealistic expectations...
Support is for users who have a license. If so, it works as follows: 1) you log in to your personal account at wordfast.net, 2) you select Contact the hotline and fill in the form, 3) you wait for a reply. Most users will tell you replies are usually fast, even during weekends and outside business hours.
If you don't have a license (for instance, because you're still evaluating the product), you can turn to forums such as this one, or the mailing list.
[quote]AlisaBrazil wrote:
I would like to write or call directly to speak to someone about this. Any ideas?
[/quote]
Why not escalate it directly to the CEO, Yves Champollion?