Forum: Wordfast support
Topic: Wordfast Pro 4 Preview license expiring
Poster: John Di Rico
Post title: Problems, manuals and refunds
[quote]Patrick Wahl wrote:
...take care of the thousands of problems in Wordfast Pro 3 instead of launching a new version with such glory?
Is there no support at all? Look at all of those unanswered questions!
Your Manual is from 2003 and says very little about the endless problems arising in the workflow.
I'm starting to wonder if there is a money-back-guarantee for that tool? [/quote]
Dear Patrick,
I'm sorry to hear that you are experiencing problems with Wordfast Pro 3 and have unanswered questions.
We would be happy to hear what your problems are as this provides us with user stories to improve our tools or add new features.
As for the manual, please see the following page for the most recent manuals: [url removed]
The online help manual is the most up-to-date.
Unfortunately, we do not have a money-back guarantee. Our very short, plain-English end-user license agreement clearly states:
"Wordfast LLC offers a generous demo mode, which enables you to try the software on your system and make sure you are satisfied with it prior to purchase. As such, Wordfast licenses are non-refundable."
In reality, we cannot take back a license once it has been sold which is why we encourage people to try before they buy.
We are happy that people who have been using other CAT tools and want to try WFP4 can now get a fully-functional 30-day trial license for WFP4. This allows them to try the software with TMs that exceed 500 translation units.
Thanks in advance for telling us more about your problems and unanswered questions!
John Di Rico
Wordfast
Manager, Sales and Marketing
[url removed]
Topic: Wordfast Pro 4 Preview license expiring
Poster: John Di Rico
Post title: Problems, manuals and refunds
[quote]Patrick Wahl wrote:
...take care of the thousands of problems in Wordfast Pro 3 instead of launching a new version with such glory?
Is there no support at all? Look at all of those unanswered questions!
Your Manual is from 2003 and says very little about the endless problems arising in the workflow.
I'm starting to wonder if there is a money-back-guarantee for that tool? [/quote]
Dear Patrick,
I'm sorry to hear that you are experiencing problems with Wordfast Pro 3 and have unanswered questions.
We would be happy to hear what your problems are as this provides us with user stories to improve our tools or add new features.
As for the manual, please see the following page for the most recent manuals: [url removed]
The online help manual is the most up-to-date.
Unfortunately, we do not have a money-back guarantee. Our very short, plain-English end-user license agreement clearly states:
"Wordfast LLC offers a generous demo mode, which enables you to try the software on your system and make sure you are satisfied with it prior to purchase. As such, Wordfast licenses are non-refundable."
In reality, we cannot take back a license once it has been sold which is why we encourage people to try before they buy.
We are happy that people who have been using other CAT tools and want to try WFP4 can now get a fully-functional 30-day trial license for WFP4. This allows them to try the software with TMs that exceed 500 translation units.
Thanks in advance for telling us more about your problems and unanswered questions!
John Di Rico
Wordfast
Manager, Sales and Marketing
[url removed]