Forum: Wordfast support
Topic: WF classic to WF Pro migration: Installation problem
Poster: Kristyna Marrero
Post title: Check the download size
Hi,
Can you check the size of the installer vs. the file size listed on the wf.com website?
If the clean boot doesn't work, I can try placing the installer on an FTP site for you and see if that resolves the issue.
Also, I am searching for your support ticket in our hotline system and cannot find it. Can you please email me directly with the email address you used to submit your issue?
Sincerely,
Kristyna
Topic: WF classic to WF Pro migration: Installation problem
Poster: Kristyna Marrero
Post title: Check the download size
Hi,
Can you check the size of the installer vs. the file size listed on the wf.com website?
If the clean boot doesn't work, I can try placing the installer on an FTP site for you and see if that resolves the issue.
Also, I am searching for your support ticket in our hotline system and cannot find it. Can you please email me directly with the email address you used to submit your issue?
Sincerely,
Kristyna